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Annual Luncheon 2024
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days
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h
--
m
--
s
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Breaking News :
See JVC's exclusive and prestigious
Corporate Members
listed here!
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Join JVC
Annual Luncheon 2024
--
days
--
h
--
m
--
s
Learn More
Breaking News :
See JVC's exclusive and prestigious
Corporate Members
listed here!
Learn More
0
MENU
MENU
About
What We Offer
The Team
Since 1917
JVC Published Articles
JVC in the Media
Sponsors
Partners
Follow JVC
Learn
Responsible Supply Chain
About AML
Diamond Supply Chain Protection
Understanding the FTC Guidelines
Responsible Sourcing + Sustainability
FTC Green Guides
Made in the USA Guide
ADA Guide
Sanctions Resources
Intellectual Property & Advertising
How to Advertise Jewelry
Trademark Glossary
Jewelry Business Essentials
Employment Law Compliance
Essential Guide Series
COVID-19 Resources
Membership
Apply
Overview & Benefits
Member Directory
Corporate Members
Membership Testimonials
Events
Events & Webinars
Annual Luncheon
Law Firm Finder
Products & Services
Products
JewelPAC® AML Program
AML Kit
Services
AML Services
Appraisal Services
Mediation Services
Contact
How did you find out about the Jewelers Vigilance Committee ("JVC")?
*Submitting a complaint for mediation does not guarantee JVC will assist in resolving your dispute.
Internet search
Government website (e.g. Federal Trade Commission, Department of Consumer Affairs)
Jewelry trade association or organization
Jewelry professional (e.g., jeweler, appraiser)
Other
Other
Do you have an issue related to the purchase or sale of a jewelry item?
Yes
No
Is your dispute with a jeweler belonging to a company with locations in the United States?
Yes
No
Not sure
Are you represented by an attorney?
Yes
No
Is the other party represented by an attorney?
Yes
No
I'm Not Sure
How would you categorize your issue?
Please select all that apply.
Shoddy manufacturing (e.g., broken jewelry item, item that doesn’t function as expected)
Deception
Non-disclosure of treatment to gemstone
Bad repairs
Failure to honor store policy
Intellectual property infringement
Breach of contract or non-payment of money owed
Switching of gemstone(s)
Overpayment for jewelry
Other
Other
In a brief description please describe the nature of your complaint.
*
Do you have any documents to support your allegations in this dispute (e.g., emails, receipts, reports, appraisals)?
Yes
No
File (s)
allowed file types ( jpg, png, gif, txt, pdf, doc, docx, xls, xlsx )
Drop files here or
Select files
Accepted file types: jpg, png, gif, txt, pdf, doc, docx, xls, xlsx, Max. file size: 64 MB.
How would you like to resolve your dispute?
Choose One
Criminal prosecution
Full or partial refund
Replacement of a jewelry item or portion of an item
Other
Other
Contact Information
*We do not charge a fee for the use of this complaint tool or our initial replies. If we select your complaint for our Mediation Program, we charge an administrative fee upon your acceptance into the program.
Full Name
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Phone Number
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Email
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