Skip to content

Main Menu

About
Membership
Learn
Events
- Events & Webinars
- Annual Luncheon
Resources
Contact Us
Join JVC

Mediation Tool

"*" indicates required fields

Facebook

This field is for validation purposes and should be left unchanged.

How did you find out about the Jewelers Vigilance Committee ("JVC")?

*Submitting a complaint for mediation does not guarantee JVC will assist in resolving your dispute.

Internet search

Government website (e.g. Federal Trade Commission, Department of Consumer Affairs)

Jewelry trade association or organization

Jewelry professional (e.g., jeweler, appraiser)

Other

Other

Do you have an issue related to the purchase or sale of a jewelry item?

Yes

No

Is your dispute with a jeweler belonging to a company with locations in the United States?

Yes

No

Not sure

Are you represented by an attorney?

Yes

No

Is the other party represented by an attorney?

Yes

No

I'm Not Sure

How would you categorize your issue?

Please select all that apply.

Shoddy manufacturing (e.g., broken jewelry item, item that doesn’t function as expected)

Deception

Non-disclosure of treatment to gemstone

Bad repairs

Failure to honor store policy

Intellectual property infringement

Breach of contract or non-payment of money owed

Switching of gemstone(s)

Overpayment for jewelry

Other

Other

In a brief description please describe the nature of your complaint.*

Do you have any documents to support your allegations in this dispute (e.g., emails, receipts, reports, appraisals)?

Yes

No

File (s)

allowed file types ( jpg, png, gif, txt, pdf, doc, docx, xls, xlsx )

Drop files here or

Accepted file types: jpg, png, gif, txt, pdf, doc, docx, xls, xlsx, Max. file size: 64 MB.

How would you like to resolve your dispute?

Other

Contact Information

*We do not charge a fee for the use of this complaint tool or our initial replies. If we select your complaint for our Mediation Program, we charge an administrative fee upon your acceptance into the program.

Full Name*

Phone Number*

Email*

No Certification Disclaimer: Please note that Jewelers Vigilance Committee (JVC) does not provide product certification. Any use of the JVC logo or name to suggest that a product is certified by JVC is false and misleading. Learn More

Main Menu

About
Membership
Learn
Events
- Events & Webinars
- Annual Luncheon
Resources
Contact Us
Join JVC

© 2026 Jewelers Vigilance Committee, All Rights Reserved

Facebook-f Instagram Linkedin-in X-twitter

Subscribe to Our Newsletter

Website by Keybridge Web

Cookies

JVC uses cookies to enable essential site functionality, as well as to enhance your user experience, provide personalized content, and analyze our traffic. If you click "Accept All", you agree to the use of all cookies as outlined in our Cookie Policy. You may make individual selections by clicking "Preferences". Cookie Policy

Preferences Accept All

Cookies

Choose what kind of cookies to accept. Your choice will be saved for one year. Cookie Policy

Necessary
These cookies are not optional. They are needed for the website to function.
Statistics
In order for us to improve the website's functionality and structure, based on how the website is used.
Experience
In order for our website to perform as well as possible during your visit. If you refuse these cookies, some functionality will disappear from the website.
Marketing
By sharing your interests and behavior as you visit our site, you increase the chance of seeing personalized content and offers.

Save Accept All

Scroll to Top