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What is mediation?

Mediation is the attempt to settle a legal dispute through active participation of a third party (mediator) who works to find points of agreement and make those in conflict agree on a fair results.

Through the JVC Mediation Program, industry members and consumers may use JVC as an impartial mediator. The JVC is not a law firm, thus none of its staff  will represent any mediation dispute party as legal counsel. JVC can simply works with both parties to help them reach a fair resolution to their dispute.

Should I mediate my dispute?

Like any Mediation Program, JVC’s Mediation Program has its pros and cons. First, mediation saves both parties time, money and energy in comparison to litigation or other forms of dispute resolution. Second, JVC’s unique 100+ years in the jewelry industry has equipped it with knowledge of the jewelry industry and products offered that far exceeds the knowledge of many non-industry attorneys and/or dispute negotiators. Thus, JVC’s staff has specialized knowledge that allows it to knowledgeably communicate with mediation parties.

Finally, parties should keep in mind that mediation is completely voluntary, which means it can be risky. While many of our mediations have ended with a fair settlement for both parties, not all parties are able to come to an agreement. In the case of a failed mediation, the JVC may still be able to assist parties in resolving their disputes through other methods.

How do I sign up for the program?

To be considered for the Mediation Program, please read the following steps and act accordingly:

  1. Submit your complaint through our online form available here or fax to 212-997-9148. Please keep the complaint concise and limit it to 3 pages or less.
  2. Once your complaint is reviewed, you will be contacted to submit documents that support any allegations made in the complaint. This does not guarantee that the JVC will take your case for mediation.
  3. Once the required documentation is submitted and reviewed, you will be informed whether your case has been selected for mediation. If so, you will then be asked to submit a one-time fee to offset administrative costs. This fee varies depending on the type of dispute and party who submits the initial complaint.
  4. Your complaint will then be assigned a case file number that will be used on all correspondence. You will be apprised of the progress as your case develops.

If you have any additional questions about the Mediation Program, please email the JVC Mediation Specialist –

What Our Members Are Saying

“It was great interacting with your team on so many occasions this year.”

Hoover & Strong enjoyed seeing Tiffany in NYC at the Gold Conference. We also enjoyed hearing from Sara Yood during the Chicago Responsible Jewelry Conference. She is brilliant and has a wonderful sense of humor. It was the only time I’ve seen a standing ovation for an attorney!  It was great interacting with your team on so many occasions this year. We are excited to continue our membership thanks to your efforts and recruitment.

Dani Cutler, Hoover & Strong

“JVC provides a crucial role in creating a more transparent and ethical place to conduct business.”

In today’s globalized market, JVC provides a crucial role in creating a more transparent and ethical place to conduct business. They not only have the consumer’s well being in mind, but also they strive to protect the integrity and longevity of the jewelry industry as a whole.

Dave Bindra, B&B Fine Gems

“An investment in the JVC is an investment in your business’s future.”

Tiffany and her team are passionate and committed to our trade’s rich history of ethics and consumer trust. They work tirelessly to uphold those standards while at the same time keeping us informed of the latest sanctions from the state department, new FTC guidelines and nomenclature concerning synthetic diamonds as well as NRC standards for gemstone irradiation, just to name a few.

Glenn Markman, Facets of Fire Diamonds

“JVC’s webinars and legal consulting services are remarkable and essential…”

JVC has been instrumental in Temple St. Clair’s understanding of the most critical laws and guidelines regarding legal matters related to our business. JVC’s webinars and legal consulting services are remarkable and essential in our view given our commitment to sustainability and responsible business practices.

Paul Engler, Temple St. Clair

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