What is mediation?

Mediation is the attempt to settle a legal dispute through active participation of a third party (mediator) who works to find points of agreement and make those in conflict agree on a fair results.

Through the JVC Mediation Program, industry members and consumers may use JVC as an impartial mediator. The JVC is not a law firm, thus none of its staff  will represent any mediation dispute party as legal counsel. JVC can simply works with both parties to help them reach a fair resolution to their dispute.

Should I mediate my dispute?

Like any Mediation Program, JVC’s Mediation Program has its pros and cons. First, mediation saves both parties time, money and energy in comparison to litigation or other forms of dispute resolution. Second, JVC’s unique 100+ years in the jewelry industry has equipped it with knowledge of the jewelry industry and products offered that far exceeds the knowledge of many non-industry attorneys and/or dispute negotiators. Thus, JVC’s staff has specialized knowledge that allows it to knowledgeably communicate with mediation parties.

Finally, parties should keep in mind that mediation is completely voluntary, which means it can be risky. While many of our mediations have ended with a fair settlement for both parties, not all parties are able to come to an agreement. In the case of a failed mediation, the JVC may still be able to assist parties in resolving their disputes through other methods.

How do I sign up for the program?

To be considered for the Mediation Program, please read the following steps and act accordingly:

  1. Submit your complaint through our online form available here or fax to 212-997-9148. Please keep the complaint concise and limit it to 3 pages or less.
  2. Once your complaint is reviewed, you will be contacted to submit documents that support any allegations made in the complaint. This does not guarantee that the JVC will take your case for mediation.
  3. Once the required documentation is submitted and reviewed, you will be informed whether your case has been selected for mediation. If so, you will then be asked to submit a one-time fee to offset administrative costs. This fee varies depending on the type of dispute and party who submits the initial complaint.
  4. Your complaint will then be assigned a case file number that will be used on all correspondence. You will be apprised of the progress as your case develops.

If you have any additional questions about the Mediation Program, please email the JVC Mediation Specialist – Jo-Ann Sperano at [email protected].

What Our Members Are Saying

“The JVC and its talented staff are trusted thought leaders in our industry.”

The JVC has an illustrious past and a bright future. The JVC and its talented staff are trusted thought leaders in our industry. It has continued to educate the trade on compliance and helps mediate disputes of all kinds. We are proud to have participated in the JVC for decades.

Esther Fortunoff, Four Leaf Designs LLC

“The guidance and insight shared by the JVC over the years has been invaluable.”

The guidance and insight shared by the JVC in establishing and monitoring Jewelry Television’s Anti-Money Laundering program over the years has been invaluable. We regularly refer trade partners to the JVC because we know they will provide competent, sound advice on how to implement fully compliant anti-money laundering programs.

Brian Bilbrey, Jewelry TV

“As fellow stakeholders in the jewelry industry, they share our commitment to industry success and future growth.”

As we all encounter an increasing number of compliance and regulatory questions, issues and hurdles, it is reassuring to know that the JVC is there. They are a trusted knowledge base and resource. As fellow stakeholders in the jewelry industry, they share our commitment to industry success and future growth. Thank you JVC!

Stanley Zale, Stuller

“I can tell you from personal experience that they are the guardians of integrity for the jewelry industry.”

Associations and societies are more about the individuals who make them up than the lofty goals they purport to support. The Jewelers Vigilance Committee is an amazing and underappreciated organization of individuals whom I have supported for decades and will continue to support for the foreseeable future. I can tell you from personal experience that they are the guardians of integrity for the jewelry industry. Between helping people who purchase a misrepresented item of jewelry to helping a seasoned jeweler who might be taken advantage of by an unscrupulous wholesaler, JVC is ready to do battle to help the victims. Not only are they reactive but they offer a wide array of proactive classes and seminars to keep the public (and the honest trade) safe.

John T. Abbott, GG, ASA, Abbott’s Corporation